RETURN, EXCHANGE & REFUND

• When a customer receives a product and delivery is complete, he/she has 3 days to exchange size and inform the customer service team about any defect and blemish on the item.
• The Faulty item might be returned to ZIHVEEN CUSTOMER SERVICE TEAM within 3 days of delivery. Upon consideration by our team, we will inform the customer about the product and if any request for size exchange, damaged product and return is applicable.
• In any case no money will be returned to the customer. If he/she receives a faulty or damaged item from ZIHVEEN, it will be forwarded to Online credit where they will be able to choose a similar product in the same/higher price range.
• If the quality of the product is compromised or discoloration happens within 7 days of delivery, the customer must notify the Customer Service Team.
• Any Exchange or Return issue must be solved under 7 days’ duration from the date of delivery. After that time period no party would be able to place any request for exchange or return.
• Every customer must be informed to check the status of the product before they take delivery and place the payment by our delivery service provider.
• Every customer must be encouraged about on spot return if they find a faulty item or size issue.